Position Summary
Provide outstanding service, and customer experience to meet customer expectations following SLA.
Job Responsibilities
Provide consultation on banking products and services to customers effectively and efficiently.
Cross-selling bank products by answering inquiries, informing customers of new services and product promotions, and ascertaining customers' needs to support branch targets.
Process account opening for customer in system accuracy and meet customer's satisfaction.
Collaborate with the team to ensure the overall branch target is achieved by building close relationships with customers.
Prepare daily and monthly related reports to make sure it accurate and properly filled.
Perform customer transactions over the counter.
Responsible on cash till to ensure no loss, or unbalance.
Comply with bank operations guidelines and procedures by participating in all dual-control functions.
Check and verify daily relevant transactional reports to ensure accuracy and proper filling.
Perform other tasks assigned by the line manager.
Job Requirements
University student or bachelor’s degree in finance and banking or other related fields.
No experience required.
Be able to use MS Office.
Able to use English and Chinese is a plus.
Pleasant, friendly personality, and professional.
