Position Summary
This role is responsible for providing outstanding and consistent advice and service to customers and contributing to the achievement of branch sales targets by building a close relationship with the customers
Job Responsibilities
- Provide outstanding and consistent advice and service to have customers best experienced.
- Process customer's account opening in the Flexcube system and ensure efficient accuracy processing.
- Upload the specimen signature form signed by the proper discretionary holder(s) in a timely manner.
- Meet and exceed customer expectations through providing superior customer service.
- Grow customer share of wallet through cross-selling of additional Prince bank’s products.
- Contribute to the achievement of branch sales targets by building close relationships with customers.
- Implement effective customer retention strategies.
- Perform other tasks assigned by the line manager.
Job Requirements
- Bachelor's degree in Finance and Banking or other related fields.
- Language proficiency in English and Chinese is a plus.
- Minimum 1 year of experience in customer services
- Understand the core banking system (Flex cube)
- Good at problem-handling with client
- Be able to use MS Office
- Proactive, flexible, and a good team player
- Friendly, smile, and professional
