职位概要
This role is to support in providing the first level Product & Service guidance with assistance to customers on phone then to sell customer on new AC opening, Loan and Deposit then refer to branches.
工作职责
- Conduct outbound call finding customer for account opening/loan.
- Conduct outbound call informing customer of any new product or promotion.
- Ability to consult the customer for banking product to fit customer need.
- Handle customer inquiries over the phone, reply email and Facebook to execute the SLA.
- Manage and resolve customer complaints; make sure all the complaints solved with a proper record.
- Identify and escalate priority issues with proper action.
- Perform regular follow-up customer calls where necessary.
- Build good relationships and support internal staff for each related task to ensure Contact Center service is satisfied both internally and with customers.
工作要求
- High school diploma or equivalent or BA degree in any field.
- Language required: Khmer, English and Chinese
- Minimum 1 year experience in customer service in the banking and finance industry.
- Ability to expedite the resolution of customer problems and complaints.
- Excellent interpersonal and communication skills
- Punctual, Patient and Enthusiastic.
- Be flexible to work with a rotating schedule and able to work under pressure.
